chore: release contactcenterinsights 0.2.0 (#4778)

diff --git a/contactcenterinsights/CHANGES.md b/contactcenterinsights/CHANGES.md
index 63f6535..8f09833 100644
--- a/contactcenterinsights/CHANGES.md
+++ b/contactcenterinsights/CHANGES.md
@@ -1,5 +1,12 @@
 # Changes
 
+## [0.2.0](https://www.github.com/googleapis/google-cloud-go/compare/contactcenterinsights/v0.1.0...contactcenterinsights/v0.2.0) (2021-09-21)
+
+
+### Features
+
+* **contactcenterinsights:** filter is used to filter conversations used for issue model training feat: update_time is used to indicate when the phrase matcher was updated ([cb3a823](https://www.github.com/googleapis/google-cloud-go/commit/cb3a8236252fe0e64abb6f98448c5bf9d085d448))
+
 ## v0.1.0
 
 - feat(contactcenterinsights): start generating clients